Contact

RESPONSE TIME
We aim to reply to all inquiries within 2 business days (Monday to Friday). Please note that our offices are closed on Saturdays and Sundays. Thank you for your patience. We look forward to assisting you!

SUMMER DELAYS
Please note that we are currently experiencing some delays due to the summer holiday period. As our business relies on multiple suppliers across Europe, each with different summer vacation schedules, certain items or returns may take longer than usual to process or restock.

We appreciate your patience and understanding during this time, and we’ll keep you informed of any significant delays affecting your order.

MISSING EMAILS
If you haven't received your order confirmation or any other notifications, please check your spam folder and mark our messages as "not spam." In some cases, customers do not receive our notifications because of a mistyped email address or phone number at checkout. If you suspect this might be the case, please contact us and we’ll be happy to help.

DELIVERY TRACKING NUMBER
For the latest updates on your order delivery, please use the tracking link that we sent you. Once your order leaves our warehouse, you'll receive a notification with the tracking number and link. Please note that there may be delays in sending this number, particularly if an item is temporarily out of stock. If this happens, we will notify you promptly.

EMBROIDERY
Orders with embroidery require additional processing time, up to 8 additional business days.

SHIPPING & REFUND
For more information on our shipping, refund, and privacy policies, please refer to the footer menu below.

OTHER QUESTIONS
If you have any other questions, feel free to reach out. We aim to respond within two business days.