Login

Country

Refund policy

Consumer Returns and Refund Policy
If you are not fully satisfied with your purchase or wish to exchange items for different variants, you may return the items to us and request a refund. Please note that the return shipping costs will be your responsibility.

For exchanges to different variants, you will need to place a new order for the desired items and return the original items for a refund. You may place your new order at any time, either before or after receiving the refund.

Business Returns and Refund Policy
The same refund policy applies to business customers, unless otherwise specified in our communications with you.

HOW TO SUBMIT A RETURN REQUEST?

To submit a return request, you must do so within fourteen (14) days from the date you receive your parcel. All returned items must be in new, unused condition with all original tags and labels attached. You are welcome to inspect your items to verify they are the same as those you ordered, but please note that returns will not be authorized for items that have been used or examined beyond what is necessary.

To request a return, please follow these steps:

  1. Visit account.cookniche.com.
  2. Enter your email address in the "Email" field and click Continue.
  3. Check your inbox for an email from our store containing a six-digit verification code. Copy the code.
  4. Return to the online store and enter the six-digit verification code.
  5. Select the order for which you wish to submit a return. If your order contains multiple items, choose the specific items you wish to return.
  6. Select a return reason and, if desired, include a note for our store.
  7. Click Request Return.

If your return request is approved, you will receive an email with a return shipping label and further instructions.

Once we receive and inspect the returned items, we will process your refund. Please allow up to fourteen (14) days from the receipt of your items for the refund to be processed. You will be notified by email once your return has been refunded. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card provider.

EXCEPTIONS

The following items are not eligible for a refund:

  • Items that were customized, bespoke, or embroidered according to your specifications.
  • Items that have been used or examined beyond what is necessary.
  • Items received in damaged or poor condition.
  • Items sent to an incorrect address or brand, other than the one specified on your return shipping label.
  • Items received by the manufacturer more than 30 days after the return shipping label was sent to you.
  • Items not listed in your order.
  • Defective or Damaged Items

If you have received defective or damaged items, please contact us at store@cookniche.com to arrange for a refund or exchange.

NOTICES

  • Do not return items to our office in Sweden. All returns must be sent directly to the manufacturer(s). To initiate a return, please submit a return request to receive a return shipping label and instructions.
  • We do not refund all shipping costs; or customs fees for international deliveries outside the EU.
  • In the event that your parcel is returned to us due to an incorrect address or denied delivery, we reserve the right to deduct return shipping costs, as well as any customs fees (import taxes, customs duties, etc.) levied by your country (outside the EU), if applicable. We strongly recommend double-checking your shipping address, email address, and phone number before completing your purchase.
  • In certain cases, at our sole discretion, we may make exceptions to our refund policy. However, we reserve the right to deduct compensation fees if applicable.

QUESTIONS 

If you have any questions concerning our return policy, please contact us. Review also our Shipping Policy.